When Poor Sergio Munoz Vegas Didn’t Get His Way

Discover the challenges faced by our café as we address entitled customer behaviour illustrated by Sergio Munoz Vegas’s recent review. Learn why respecting policies is crucial for maintaining quality service and workplace integrity.

Daniela Prado: Tantrum Becomes a Review

A rainy Bank Holiday, a packed café, and one customer who couldn’t take no for an answer. In this post, we reflect on why setting boundaries matters — and why “no” is a complete sentence.