Daniela Prado: Tantrum Becomes a Review
A rainy Bank Holiday, a packed café, and one customer who couldn’t take no for an answer. In this post, we reflect on why setting boundaries matters — and why “no” is a complete sentence.
When Poor Sergio Munoz Vegas Didn’t Get His Way
Discover the challenges faced by our café as we address entitled customer behaviour illustrated by Sergio Munoz Vegas’s recent review. Learn why respecting policies is crucial for maintaining quality service and workplace integrity.
Let’s Talk: Revenge Reviews! Natascha Ng Didn’t Get Her Way
Explore the dynamics of cancel culture in our latest blog post focusing on Natasha Ng’s Google Review. Learn how fragile egos and revenge reviews are distorting the purpose of online feedback platforms.